Shipping & Returns

Return Policy

Due to the sensitive nature of our research products and strict quality control standards, all sales are final. PepTE LAB does not accept returns, exchanges, or refunds under any circumstances.

Chargebacks or payment disputes are strictly prohibited as stated in our Terms and Conditions. Filing an improper chargeback may result in a permanent customer ban and possible legal action.

Order Cancellations

Cancellation options depend on your payment method:

Credit/Debit Card:

All payments are final. Cancellations are not available.

Bitcoin:

You may request a cancellation only if your order has not shipped yet.

Cancellations are not guaranteed.

Incorrect, Missing, or Damaged Items

If your order arrives with incorrect, missing, or damaged items, contact us immediately at 

Our support team will work quickly to resolve any issues.

Privacy Assurance

PepTE LAB prioritizes your privacy and complies with all applicable data protection regulations.
All purchases are protected with 256-bit SSL encryption.

Your personal information is kept strictly confidential and used only to fulfill your order.

Shipping Policy

PepTE LAB ships exclusively via UPS, ensuring fast and reliable delivery.

Canada:
UPS – Estimated delivery within 2–7 business days

International:
UPS – Estimated delivery within 10–14 business days

Package Insurance (Optional)

You may add insurance at checkout for 5% of your order total.

If insurance is selected, PepTE LAB will reship your order at no cost if the package is:

Lost

Stolen

Damaged

Misdelivered by UPS

Insurance is highly recommended for higher-value purchases.

Placing Orders

Orders can be placed 24/7 through the PepTE LAB website.

Once payment is received and your order is approved, it will be:

Processed

Packaged securely

Shipped via UPS

Tracking details are emailed immediately after your order ships.

Payment Methods

PepTE LAB currently accepts:

Credit/Debit Cards

Bitcoin

All transactions are processed securely through trusted third-party payment providers.

PepTE LAB does not store financial data or cryptocurrency wallet information.

Account Registration

You may checkout as a guest or create an account.

Registering allows you to:

Track your orders

View order history

Update account details

Enjoy faster checkout for future orders

Registration is optional but recommended.

Questions?

PepTE LAB is dedicated to exceptional customer service and support.

For assistance with shipping, orders, or returns, contact us.